Terms & Policies

 

Bliss BBK is a trading name of Unbeatable Bathrooms Ltd, registered company number 09689366

By purchasing services on the blissbbk.co.uk website, you agree that any transaction is governed by these terms & conditions. We strongly recommend that you read them thoroughly and ensure that you understand them before making a purchase.

You must be at least 18 years of age and capable of accepting delivery within the United Kingdom in order to purchase goods and/or products via this website.

 

1.)    Description of Goods

The images, specifications, descriptions and advertising on this website are aimed at providing a reasonably accurate representation of the goods offered for sale. We make every possible effort to ensure that product descriptions, images and information are accurate but we strongly recommend that you obtain technical advice from a qualified professional before commencing installation.

We cannot reimburse you for costs you incur after installing products whose dimensions or specifications have been erroneously described upon this website. You and/or your qualified installer must inspect the item(s) and ensure that dimensions and specifications are suitable for the application before beginning installation.

Please be aware that plumbing materials and sizes can and do vary. For example, pipework can be made from copper or plastic and connections can vary from 22mm to 15mm and beyond; they can use push-fit, threaded or other configurations.

You are advised to ensure full compatibility with the specification or configuration of your home’s specific plumbing supply before purchasing particularly when planning a “retro-fit” installation where existing infrastructure is concealed or tiled in. We cannot be responsible for costs you may incur for the modification of existing plumbing if it becomes necessary.

We do not advertise stock availability for all items on our website. This is because we may be required to source items from other suppliers. If an order is placed and the item is not in stock at our warehouse, we will then contact other warehouses and suppliers to see if the same item is available elsewhere. If we are able to locate the same item, we shall attempt to contact you via email to notify you of a new delivery date or estimated lead time for new stock.

 

2.)    Timescales & Delivery

WE ADVISE YOU TO WAIT UNTIL GOODS HAVE BEEN DELIVERED AND INSPECTED BEFORE ARRANGING FOR INSTALLATION.

We cannot reimburse you for costs incurred owing to delays caused by late delivery or goods that are damaged in transit. The responsibility for the timely ordering of goods and the carrying out of checks to ensure said goods are undamaged and free from visual defects before installation rests entirely with you.

All products are subject to availability and there are instances where delays in delivery are simply beyond our control. We cannot be held liable for the consequences – financial or otherwise – of late deliveries and we strongly urge you to refrain from booking plumbers, installers or other professionals to begin work until such time as you have received and inspected the goods.

 

3.)    Payment & Price

We are within our rights to make changes to prices that reflect increases in our suppliers’ prices, the imposition of taxes, levies or duties on goods, or if, because of an error or omission, the price for the goods published on our website is incorrect. In all instances, goods must be paid for upon completion of the ordering process and all funds must be cleared before shipping.

We accept most major credit and debit cards including Visa and Mastercard. Alternative forms of payment, including, amongst others, cheques, BACS and PayPal, may be acceptable but only at our discretion before the order is finalised.

Fraudulent Purchases

If, in the rare case, a purchase has been made fraudulently from your debit or credit card, please notify us as soon as possible. If a fraudulent (or High Risk) purchase is detected, we will attempt to contact you via the information provided (e.g. email and phone number). If we are unable to contact you or receive no reply within 24 hours, we will assume that the order was indeed fraudulent. Then, we will provide a full refund to the card used to place the order. However, in the case that the order is mistakenly identified as fraudulent, we will require proof of ID in order to continue with your purchase.

 

4.)    Klarna

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
 

These conditions do not affect your statutory rights.